Fashion Retailer
Visual IVR Drives Customer Satisfaction & Loyalty
eCommerce & Retail
Deploying visual self-service for multiple call types
Roadside Assistance Service Provider
Deflecting calls from live agents and improving the customer experience
Streamlined Patient Outreach For Gastroenterology Center
Zappix’s automated outreach solution streamlined operations and increased patient preparedness for appointments.
Hibbett Sports
Modern Customer Service for a Digital Customer Base
Aéropostale
Visual IVR Drives Customer Satisfaction & Loyalty
Retail (Multiple Use Cases)
Deploying visual self-service for multiple call types
Logistics & Services
Deflecting routine calls and deploying a dynamic FAQ solution
Visual IVR Call Deflection Solution For Digital Health SaaS Provider
Zappix’s Self-Service and Visual IVR Solution deflected over 60% of routine calls, freeing agents for complex inquiries.
National Recovery Agency
Increasing digitalization in the collections process