Patient no-shows are a persistent challenge for healthcare providers and health systems. Missed appointments can have significant financial and operational impacts, resulting in inefficiencies in care delivery. Healthcare providers need to implement solutions to help resolve these issues and ensure they are supporting their patients throughout the entire patient journey. ...

According to a recent CX Dive article, Forrester reports that customer experience (CX) quality in the U.S. has dropped for the fourth consecutive year, reaching an all-time low. The core issue isn’t simply escalating customer expectations; it’s a deeper systemic problem where companies are demonstrably under-investing in experience quality and,...

Outreach Isn’t What It Used to Be In the past, outreach meant sending a text or email and checking a box. Appointment reminders. Billing alerts. A seasonal promotion that looked the same for every recipient. But in 2025, that approach feels out of step.  Customer expectations have changed. People now...