Stop buying AI software.
Start buying AI Outcomes.

AI Customer Engagement Platform that engages, shows, and resolves.— across inbound and outbound interactions, fully managed and enterprise compliant.

Stop buying AI software.
Start buying AI Outcomes.

AI Customer Engagement Platform that engages, shows, and resolves.— across inbound and outbound interactions, fully managed and enterprise compliant.

Stop buying AI software.
Start buying AI Outcomes.

AI Customer Engagement Platform that engages, shows, and resolves.— across inbound and outbound interactions, fully managed and enterprise compliant.

AI Customer Engagement
Outcomes-as-a-Service Platform.

Zappix is an AI Customer Engagement Platform that helps enterprises modernize customer service and engagement by resolving customer needs end to end across inbound and outbound interactions and driving measurable outcomes at scale.

Through intelligent automation, orchestration, and AI-driven workflows, organizations reduce cost-to-serve, improve operational efficiency, and deliver consistent, high-quality customer experiences with enterprise-grade control and compliance.

AI Customer Engagement
Outcomes-as-a-Service Platform.

Zappix is an AI Customer Engagement Platform that helps enterprises modernize customer service and engagement by resolving customer needs end to end across inbound and outbound interactions and driving measurable outcomes at scale.

Through intelligent automation, orchestration, and AI-driven workflows, organizations reduce cost-to-serve, improve operational efficiency, and deliver consistent, high-quality customer experiences with enterprise-grade control and compliance.

AI Customer Engagement
Outcomes-as-a-Service Platform.

Zappix is an AI Customer Engagement Platform that helps enterprises modernize customer service and engagement by resolving customer needs end to end across inbound and outbound interactions and driving measurable outcomes at scale.

Through intelligent automation, orchestration, and AI-driven workflows, organizations reduce cost-to-serve, improve operational efficiency, and deliver consistent, high-quality customer experiences with enterprise-grade control and compliance.

Two gaps. One platform to close them.

Inbound

Outbound

The challenge

Call centers are overwhelmed.

Customers call. Agents answer. Queues grow. Costs climb. And most inquiries could have been resolved without a human — if only the self-service experience wasn't broken.

The challenge

Outreach is manual, ineffective, and expensive.

Teams spend hours chasing customers — one call, one email at a time. Response rates are low. Follow-up is inconsistent. And every touch requires manual effort.

The Zappix Solution

Deflect & Resolve.

Incoming calls are deflected from live agents to AI self-service. Customers resolve faster — without ever reaching a queue.

75%+

Containment Rate

The Zappix Solution

Engage & Convert.

Customers are proactively engaged through fully automated, multi-touch campaigns across voice, text, and email.

Millions

Touches per month

Two gaps. One platform to close them.

Inbound

Outbound

The challenge

Call centers are overwhelmed.

Customers call. Agents answer. Queues grow. Costs climb. And most inquiries could have been resolved without a human — if only the self-service experience wasn't broken.

The challenge

Outreach is manual, ineffective, and expensive.

Teams spend hours chasing customers — one call, one email at a time. Response rates are low. Follow-up is inconsistent. And every touch requires manual effort.

The Zappix Solution

Deflect & Resolve.

Incoming calls are deflected from live agents to AI self-service. Customers resolve faster — without ever reaching a queue.

75%+

Containment Rate

The Zappix Solution

Engage & Convert.

Customers are proactively engaged through fully automated, multi-touch campaigns across voice, text, and email.

Millions

Touches per month

Two gaps. One platform to close them.

Inbound &amp Outbound

The challenge

Call centers are overwhelmed.

Customers call. Agents answer. Queues grow. Costs climb. And most inquiries could have been resolved without a human — if only the self-service experience wasn't broken.

The challenge

Outreach is manual, ineffective, and expensive.

Teams spend hours chasing customers — one call, one email at a time. Response rates are low. Follow-up is inconsistent. And every touch requires manual effort.

The Zappix Solution

Deflect & Resolve.

Incoming calls are deflected from live agents to AI self-service. Customers resolve faster — without ever reaching a queue.

75%+

Containment Rate

The Zappix Solution

Engage & Convert.

Customers are proactively engaged through fully automated, multi-touch campaigns across voice, text, and email.

Millions

Touches per month

One Engagement.
Two channels — Voice & Visual.

At the core of Zappix is a branded multimodal AI agent — the only solution in the market that engages customers across voice and visual interfaces simultaneously, in real time.

A customer calls. Instead of a phone tree, they're in a natural conversation with AI that understands them — while a visual interface on their phone shows guided steps, confirmations, and live options in lock-step with the call.

Engage.

LLM-trained conversational support by voice or chat.

Show.

Branded multimodal visual interface delivers visualized information and digital actions.

Resolve.

End-to-end containment. Seamless handoff to agents when needed.

One Engagement.
Two channels — Voice & Visual.

At the core of Zappix is a branded multimodal AI agent — the only solution in the market that engages customers across voice and visual interfaces simultaneously, in real time.

A customer calls. Instead of a phone tree, they're in a natural conversation with AI that understands them — while a visual interface on their phone shows guided steps, confirmations, and live options in lock-step with the call.

Engage.

LLM-trained conversational support by voice or chat.

Show.

Branded multimodal visual interface delivers visualized information and digital actions.

Resolve.

End-to-end containment. Seamless handoff to agents when needed.

One Engagement.
Two channels — Voice & Visual.

At the core of Zappix is a branded multimodal AI agent — the only solution in the market that engages customers across voice and visual interfaces simultaneously, in real time.

A customer calls. Instead of a phone tree, they're in a natural conversation with AI that understands them — while a visual interface on their phone shows guided steps, confirmations, and live options in lock-step with the call.

Engage.

LLM-trained conversational support by voice or chat.

Show.

Branded multimodal visual interface delivers visualized information and digital actions.

Resolve.

End-to-end containment. Seamless handoff to agents when needed.

One platform. Three products.

Outbound

Intelligent Outreach

Orchestrated, multi-touch campaigns across voice, text, and email — improving response rates and eliminating manual outreach effort.

Inbound

AI Self-Service

Multimodal LLM-powered conversational AI combined with Visual IVR for a simultaneous, real-time voice and visual journey.

Live Assist

Agent Assistant

Equip live agents with real-time digital tools — sharing forms, image uploads, screen sharing, secure payments, and chatting live.

One platform. Three products.

Outbound

Intelligent Outreach

Orchestrated, multi-touch campaigns across voice, text, and email — improving response rates and eliminating manual outreach effort.

Inbound

AI Self-Service

Multimodal LLM-powered conversational AI combined with Visual IVR for a simultaneous, real-time voice and visual journey.

Live Assist

Agent Assistant

Equip live agents with real-time digital tools — sharing forms, image uploads, screen sharing, secure payments, and chatting live.

One platform. Three products.

Outbound

Intelligent Outreach

Orchestrated, multi-touch campaigns across voice, text, and email — improving response rates and eliminating manual outreach effort.

Inbound

AI Self-Service

Multimodal LLM-powered conversational AI combined with Visual IVR for a simultaneous, real-time voice and visual journey.

Live Assist

Agent Assistant

Equip live agents with real-time digital tools — sharing forms, image uploads, screen sharing, secure payments, and chatting live.

Measurable outcomes.
Every deployment.

75%+

Inbound containment

↓40%

Cost-to-serve

↓60%

Manual effort

↑3x

Outbound response

Measurable outcomes.
Every deployment.

75%+

Inbound containment

↓40%

Cost-to-serve

↓60%

Manual effort

↑3x

Outbound response

Measurable outcomes.
Every deployment.

75%+

Inbound containment

↓40%

Cost-to-serve

↑3x

Outbound response

↓60%

Manual effort

Trust & Security

SOC 2 Type I & II

HIPAA Compliant

GDPR Compliant

PCI DSS

Utilizing All Leading Models and CCaaS Systems

OpenAI Anthropic Gemini SubQ Genesys Salesforce Verint Five9 Twilio Zendesk ServiceNow HubSpot

Outcomes-as-a-Service.

Most AI vendors sell you a toolkit and walk away. We deliver AI outcomes — fully managed, compliance-first, and continuously improved.

Design

We map your customer journeys, define containment targets, and architect the solution around your systems.

Build

Our team builds and configures the full deployment — LLM training, voice & visual interfaces, integrations.

Launch

Go live. Fully tested, fully compliant, fully operational — without burdening your internal team.

Optimize

Built-in analytics surface resolution rates and engagement patterns. We continuously improve every deployment.

FULLY MANAGED

COMPLIANCE-FIRST

CONTINUOUSLY OPTIMIZED

Outcomes-as-a-Service.

Most AI vendors sell you a toolkit and walk away. We deliver AI outcomes — fully managed, compliance-first, and continuously improved.

Design

We map your customer journeys, define containment targets, and architect the solution around your systems.

Build

Our team builds and configures the full deployment — LLM training, voice & visual interfaces, integrations.

Launch

Go live. Fully tested, fully compliant, fully operational — without burdening your internal team.

Optimize

Built-in analytics surface resolution rates and engagement patterns. We continuously improve every deployment.

FULLY MANAGED

COMPLIANCE-FIRST

CONTINUOUSLY OPTIMIZED

Outcomes-as-a-Service.

Most AI vendors sell you a toolkit and walk away. We deliver AI outcomes — fully managed, compliance-first, and continuously improved.

Design

We map your customer journeys, define containment targets, and architect the solution around your systems.

Build

Our team builds and configures the full deployment — LLM training, voice & visual interfaces, integrations.

Launch

Go live. Fully tested, fully compliant, fully operational — without burdening your internal team.

Optimize

Built-in analytics surface resolution rates and engagement patterns. We continuously improve every deployment.

FULLY MANAGED

COMPLIANCE-FIRST

CONTINUOUSLY OPTIMIZED

Our Clients and Partners

Hear From Our Clients

Hear From Our Clients.