As budget season approaches, companies are scrutinizing every line item to find ways to optimize spending while still driving growth and efficiency. In this environment, digital engagement tools like self-service options, orchestrated outreach, and visual IVR have become essential assets. These technologies not only reduce costs but also streamline operations,...
The White House recently launched the “Time is Money” initiative, a broad effort to alleviate the everyday frustrations that many Americans face when dealing with corporate processes that waste time and money. The initiative addresses common issues such as difficulties in canceling subscriptions, long hold times for customer service, and...
In healthcare, digital engagement tools have become essential for improving patient experiences and optimizing operational efficiency. Beyond enhancing patient outcomes, these tools have a significant impact on healthcare budgets, driving cost savings and fostering financial sustainability. Let’s explore how digital engagement is reshaping financial management in healthcare. 1. Reducing Operational...
In an increasingly diverse society, the healthcare system faces the challenge of effectively serving patients who speak a multitude of languages. One critical area where language barriers can significantly impact patient care is during the appointment scheduling process. Poor language access during this initial interaction can lead to miscommunication, missed...
In the rapidly evolving landscape of healthcare, patient satisfaction and access to care are paramount. With the advent of digital technology, healthcare providers are increasingly turning to innovative solutions to enhance customer service and improve patient experiences. According to the Kyruus 2023 Patient Access Journey Report, digital tools are playing...
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.