Three Benefits to Contact Center Automation Improving contact center interactions will have a critical impact on enterprises in 2018 By JOHNNY ROSA Interacting with customer service is a generally aggravating, if sometimes unavoidable, experience. Customers rarely look forward to calling customer service. Handling upset callers faced with frustrating issues has...
A New Dawn for Dynamic Customer Care Visual IVR On-Demand is transforming CX while improving the bottom line. By YOSSI ABRAHAM in partnership with Radial Customers with questions want them answered quickly and effectively. That simple truth doesn’t resonate well with recentHelpScout statisticsshowing customer service agents fail to provide adequate...
Modern customers connect to Twitter, Facebook, and other social media. They see ads while browsing the web and watching television. They question chatbots and call customer service. The dozens of channels customers use to contact companies have created the hottest buzzword in the CX world: omnichannel. Most professionals miss the...
Visual IVR provides immediate solutions, passionate users, and transformative technology for retailers. Customers carry amazing potential in their pockets, thanks to our mobile-oriented culture. Smartphones empower consumers to achieve most goals on their own. They are opting for self-service options that are often faster and more direct than speaking with...
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.