Transform customer experience, reduce costs, automate workflows, increase revenue, and empower agents.
Our increasingly mobile-oriented society demands Zappix Digital Engagement Solutions.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.
Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.
Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Today, patient access has become a cornerstone of delivering quality care. When patients can easily schedule appointments, access necessary information, and communicate with their providers, the overall experience improves. For healthcare organizations, this translates to better outcomes, increased patient satisfaction, and stronger financial performance. However, achieving seamless patient access requires...
In today’s fast-paced digital world, customer service is evolving rapidly to meet rising consumer expectations. Among the most impactful innovations is the adoption of self-service options, which empower customers to find solutions independently. Businesses not only enhance the customer experience by providing these tools but also realize significant cost savings....
The holiday season is a time of joy and togetherness—but for businesses, it’s also the busiest time of the year. With skyrocketing sales, increased customer inquiries, and heightened expectations, ensuring smooth customer service becomes a critical challenge. Enter automation and self-service solutions, the ultimate tools to keep the holiday season...
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.