When it comes to healthcare, making sure patients have a good experience and keeping them engaged in their care are two of the biggest priorities. But while these terms—patient engagement and patient experience—are often used interchangeably, they actually mean different things. Think of it this way: Engagement is about communication...

The Digital Shift: How Patient Communication Preferences Are Changing As the healthcare industry develops, communication between patients and providers is undergoing a dramatic transformation. Traditional phone calls, once the primary method of patient-provider interaction, are being rapidly supplemented—and, in many cases, replaced—by digital communication channels. Secure messaging and mobility are...