Transform customer experience, reduce costs, automate workflows, increase revenue, and empower agents.
Our increasingly mobile-oriented society demands Zappix Digital Engagement Solutions.
Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.
The Digital Shift: How Patient Communication Preferences Are Changing As the healthcare industry develops, communication between patients and providers is undergoing a dramatic transformation. Traditional phone calls, once the primary method of patient-provider interaction, are being rapidly supplemented—and, in many cases, replaced—by digital communication channels. Secure messaging and mobility are...
Missed medical appointments are a growing issue in the healthcare industry. Patients skipping their doctor visits not only affect their own health but also place a financial and operational burden on healthcare providers. In fact, a staggering 61% of patients have reported skipping appointments in the past year due to...
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.