We have spent the last three years gazing at the stars, debating when AGI (Artificial General Intelligence) will arrive to save us, or replace us. We’ve built pilots. We’ve dazzled the boards with “magic” demos. We’ve treated AI like a science fair project. But as we look toward 2026, the...

As more customers start their support journeys in digital self-service, it’s easy for brands to assume that simply offering these tools is enough. But as a recent article in Customer Experience Dive by Bryan Wassel highlights, consumers are abandoning digital tasks because the experience is too confusing, not just too...

A new study from The American Journal of Managed Care highlights the limitations of traditional patient portals – and points the way toward a more accessible future. Digital health has the power to transform patient outcomes, but only if patients actually use the tools provided. For years, the healthcare industry...